Instructions for Requesting Furs from Storage

Step-by-Step Guide:

Choose a Retrieval Method: Decide if you'd like an in-store pick-up or to have your furs shipped.

Schedule a Time: Click on "Schedule Time."  Select the date you'd like your furs picked up or shipped. Choose any time slot available for that particular day. This helps us prepare your items efficiently. Remember, the time slot you select is for us to organize and prepare your furs. It doesn't necessarily indicate the exact pick-up or shipping time.

Add Service to Cart & Checkout:  After selecting your time and date, add the service to your cart. Proceed to the checkout page. Under 'Delivery Options', select "Ship" if you'd like to enter a shipping address, or "Pick Up" for in-store pickups. d. Complete the checkout process. Note: This booking is free of charge. It serves to notify us of your fur retrieval request.

Post-Checkout Notifications: For Shipped Orders: Once we've packed your shipment, you will receive a tracking number to monitor its progress. For In-Store Pickups: An email notification will be sent to you when your furs are taken out of the vault and are ready for collection.

Shipping Details: If you've chosen the shipping option. Shipping is free for members of our Nationwide Shipping Program. If you're not part of this program, wait for our contact. Once we've packed your furs and determined the UPS shipping rate based on the box's size and weight, we'll reach out with the cost. 

Optional Shipping Insurance: If you'd like your furs insured during shipment, please select from the available insurance options. Additional fees apply. We'll issue a separate invoice for this service when we prepare your shipment. If you prefer not to have shipping insurance, kindly decline this option.

Additional Information:

• Pre-booking ensures that we can service your request promptly, especially during busy periods.
• Always make sure to review your booking details to ensure accuracy.

Thank you for choosing us to store your precious furs. We appreciate your trust and will work diligently to meet your expectations. Safe handling and timely service are our top priorities.